Terms of Service

About these terms

These terms govern your use of LABS and any services purchased through veronixlabs.com. LABS is a trading name of Veronix Group (company number 17122305), registered at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. By placing an order or submitting a free trial request, you agree to these terms.

Our services

LABS provides AI-assisted product image enhancement, video production, and ad creative services for e-commerce brands. Deliverables include enhanced product images, PNG cutouts, social crop formats, short-form video, and platform-ready ad creatives, as described on our Services page. Services are delivered digitally. We reserve the right to modify or discontinue any service offering with reasonable notice.

Free trial

We offer a complimentary sample creative for new brands. The free trial is limited to one per brand or email address, requires no payment, and is provided at our discretion. We reserve the right to decline a free trial request. Free trial deliverables are provided as a sample of our work and do not carry the same revision entitlements as paid orders.

Orders and payment

All prices are listed in GBP and are inclusive of VAT where applicable. Payment is processed securely via Stripe at the time of purchase. Orders are confirmed by email upon successful payment. We reserve the right to decline or cancel an order at our discretion, in which case a full refund will be issued.

Delivery

Starter tier orders are delivered within 48 hours. Labs Studio tier orders are delivered within 72 hours. Campaign tier orders are delivered on a custom timeline agreed at the time of order. All delivery times are estimates and begin once all required materials — including your completed brand brief and product images — have been received from you. We will notify you promptly if a delay is anticipated. LABS makes no guarantee regarding advertising performance, platform outcomes, or conversion results from delivered creatives.

Cancellations

If you wish to cancel an order, please contact us at support@veronixlabs.com as soon as possible. If no administrative or production work has commenced on your project at the time of your cancellation request, a full refund will be issued. If work has begun — including briefing, research, or any production activity — a reasonable administration fee reflecting time spent will be deducted and the balance refunded. Once your order has been delivered, our standard refund policy applies.

Revisions

Each package includes a fixed number of revision rounds: Starter (1 round), Studio (2 rounds), Campaign (3 rounds). A revision round is one consolidated batch of feedback — all comments for that round must be submitted together in a single communication.

Revision requests must be submitted in writing (by email or through your intake form) within 7 days of delivery. If no feedback is received within 7 days of a delivery, the work is considered approved and the revision round is forfeited.

Revisions are limited to adjustments within the scope of the original brief — for example, corrections to lighting, colour treatment, background style, or composition. Requests that represent a material change in creative direction, introduce new products, or expand the scope of the original order are outside the scope of a revision and will be treated as a new order.

We are committed to working within each revision round to achieve your desired outcome and will make every reasonable effort to meet your brief. Additional revision rounds beyond those included in your tier can be purchased at £75 per round, subject to availability. Unused revision rounds do not carry over between orders.

Refunds

Due to the bespoke nature of our work, we do not offer refunds once a project has been delivered. If you are not satisfied with the output, we will use your available revision rounds to address your feedback. If we are unable to resolve your concerns through the revision process, please contact us at support@veronixlabs.com and we will review your case.

Your content

You retain full ownership of all product images and materials you submit to us. By submitting materials, you confirm that you have the right to do so and that they do not infringe any third-party intellectual property rights. You grant Veronix Group a limited licence to use your submitted materials solely to deliver your order. You agree to indemnify and hold harmless Veronix Group against any claims, losses, or costs arising from a third party asserting that materials you submitted infringe their intellectual property rights.

Ownership of deliverables

Upon full payment, full copyright ownership of the enhanced images and creative assets we deliver transfers to you. You are free to use them for any commercial purpose, including advertising, product listings, and social media. Veronix Group retains the right to use delivered work as portfolio examples and case studies. If you prefer your work not to be used in this way, please notify us in writing within 7 days of delivery and we will honour that request.

Acceptable use

You agree not to use our services to produce content that is unlawful, misleading, defamatory, or infringes third-party rights. We reserve the right to refuse service to any party at our discretion.

Limitation of liability

To the maximum extent permitted by law, Veronix Group's total liability to you in connection with any order shall not exceed the amount paid for that order. We are not liable for indirect, consequential, or incidental losses. Nothing in these terms limits liability for death, personal injury caused by negligence, or fraud.

Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

Veronix Group — 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ — support@veronixlabs.com